To view and reply to your previously submitted cases, click on the profile icon at the top right corner of your screen, then choose Requests from the menu.After this, you'll be shown a listing of your existing requests. Please note the filtering options at the top of the list. Click on the reference or summary text to expand details of a specific request and to add comments or resources.
(1) By default, the original submission is collapsed. Click on Show details to view the submission in full:Modifying the submission is not possible, so if there are errors, please correct them in the comments.Beneath the case heading and summary you'll find an activity feed (2) with previous replies in chronological order, and a field with rich text editing controls for submitting new replies (3).
(1) When you deem the case solved, choose the Resolve this request-link from the right hand side of the page, from beneath the Status-heading.Fill in any closing remarks into the designated field (2), and click on the Resolve this request-button (3) below the field.
