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Version: 3024.3

Managing Requests

Case history and amending existing cases

Listing existing cases

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To view and reply to your previously submitted cases, click on the profile icon at the top right corner of your screen, then choose Requests from the menu.
To view and reply to your previously submitted cases, click on the profile icon at the top right corner of your screen, then choose Requests from the menu.
After this, you'll be shown a listing of your existing requests.
After this, you'll be shown a listing of your existing requests. Please note the filtering options at the top of the list. Click on the reference or summary text to expand details of a specific request and to add comments or resources.

View and comment on a specific case

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1) By default, the original submission is collapsed. Click on *Show details* to view the submission in full.
(1) By default, the original submission is collapsed. Click on Show details to view the submission in full:
Expanded case view. Modifying the submission is not possible, so if there are errors, please correct them in the comments.
Modifying the submission is not possible, so if there are errors, please correct them in the comments.
Beneath the case summary you'll find an activity feed with previous replies in chronological order, and a field with rich text editing controls for submitting new replies.
Beneath the case heading and summary you'll find an activity feed (2) with previous replies in chronological order, and a field with rich text editing controls for submitting new replies (3).

Closing cases

How to mark a case solved

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(1) When you deem the case solved, choose the 'Resolve this request'-link from the right hand side of the page, from beneath the Status-heading.
(1) When you deem the case solved, choose the Resolve this request-link from the right hand side of the page, from beneath the Status-heading.
Fill in any closing remarks into the designated field (2), and click on the 'Resolve this request'-button (3) below the field.
Fill in any closing remarks into the designated field (2), and click on the Resolve this request-button (3) below the field.